Frequently Asked Questions

Ordering and payment

I haven't received an order confirmation, what now?

You probably forgot to leave your email address or made a typo. Don't worry, your package will still arrive. Questions? Email info@zazanederland.nl

Is paying at Zaza safe?

Yes, we use a special Shopify ordering system. Your order is processed securely in collaboration with iDEAL. 

Can I order a gift card?

Yes, we create personalized gift cards. To request one, send an email to info@zazanederland.nl

From which countries can I order?

We ship to the Netherlands, Belgium, Germany, Spain, France, Greece, Italy and Portugal

Shipping and delivery

How quickly will my order be shipped?

We pack your order within 1-2 days.

How quickly will my package be delivered?

We ship with PostNL. Within the Netherlands, this usually takes 2 days. For other countries, 2-4 days.

What if I received the wrong order?

Send an email to info@zazanederland.nl and we will resolve it!

Returns

Can I return items?

Certainly! Within 14 days. However, we do not accept returns on earrings for hygiene reasons. To register your return: Email info@zazanederland.nl

What does a return cost?

Return shipping costs are charged to the customer. If your return causes your total order value to drop below 50 euros, the shipping discount will be voided. 

Products and maintenance

My product broke, what now?

Many items are handmade, so there can sometimes be a flaw. Send an email to info@zazanederland.nl and we will fix it for you!